Our Services

Provision of all customer service function as needed, including but not limited to customer hotline number, claim handling and customer complaint handling.

Our health insurance management system will be used to support the policy administration and claim analysis process, ensuring clients data to be recorded correctly.

We may help in maintaining close working relationship with the chosen Third Party Administration provider to ensure smooth claim management process.

This include but not limited to data validation process, claim analysis process – starting from daily case monitoring, claim adjudication, until claim approval process, for both reimbursement and cashless procedures.

This includes but not limited to New Business data entry, data enrollment, policy fulfillment, and ongoing administration.

Our close relationship with Reinsurance allows us to participate in the reinsurance of any plans in this product scheme. For this, partner will have a reinsurance treaty with Reinsurance, and Pacific Cross will have a Pacific Cross act as retrocessionaire for Reinsurance.

We can provide for designing and creating product to meet a set of need and also give advices about the product design look like.