Pacific Cross Indonesia

Member of Pacific Cross Insurance Group operating worldwide since 1949.

Our Principles

Provide customers  with consistently good service quality and experience.
Differentiate ourselves from our competitors through innovative distribution channel strategy and innovative service development.
Put the customer first.
Keep the customer and their needs at the Centre of our business.

Core values

How we conduct our business is just as important as what we do.

Our core values are the principles that guide us daily in helping deliver satisfaction to our customers. Our values enrich our lives – personal and professional – and inspire the shared vision. These shared attributes are critical to our continued success.

Integrity

We uphold the highest moral standards in everything we do, demonstrating integrity, honesty, and fairness in every interaction. Our unwavering commitment to ethical business practices ensures that we treat our clients and partners with the respect and transparency they deserve, fostering trust and long-lasting relationships.

Trustworthy

We pride ourselves on being a reliable and trusted partner. Keeping our promises is at the core of what we do, and we are fully committed to conducting business with integrity and transparency. Our focus is on building long-term relationships based on trust, consistency, and a dedication to doing things the right way.

Innovative

Creating new ideas and innovative services. We sustain a positive work environment that fosters energy, creativity and a strong passion for excellence. Our employees are committed to identifying progressive solutions to meet the needs of our customers.

Activity focused

Getting things done. We firmly believe in having a focus on getting things done. Our team is young, focused and energetic – we have fun at work, but always remain highly effective.

Service oriented

Putting the customer first –  we really do understand what that means. Together we design solutions, products and ideas, which reflect our customers' needs.

Excellence at every contact

Being consistently excellent in service delivery. We give our absolute best effort, striving to maintain the highest standards in terms of service and quality.

Company vision

Our vision is to be Indonesia's most innovative and respected Third-Party Administrator (TPA) health insurance provider. We strive to be renowned for providing great customer service, fostering long-term relationships with intermediaries, and doing our business with the highest level of professionalism. We hope to have a good impact on the health insurance sector and improve the experience of all our clients and partners by committing to innovation, service excellence and strong partnerships.

Company mission

Creating an innovative and service-oriented company, which provides high value services.

Ourmission is to provide innovative, high-value services that address our clients' evolving demands. We are devoted to providing great service across all our offerings, always exceeding client expectations. We aim to establish a service-oriented atmosphere that promotes growth, collaboration, and success by continuously improving our systems, processes, and connections with workers, suppliers, and partners.

By actively listening to our customers and understanding their specific concerns, we are committed to providing services and solutions that improve their lives. Our purpose is to help our customers thrive by providing them with the tools and support they need to succeed in a constantly changing world.

Providing a respectful workplace, which helps protect the rights of employees.

We are driven to create and maintain an environment where people respect each other rights and dignities and feel inspired to work as a team towards the attainment of our goals. We ensure that the working environment is pleasant and fair to all parties

Why choose us?

01

We focus on being highly innovative and creative in developing our services.

02

We will sit with you to figure out what you need and make sure that you get good value for your investment in us.

03

We have a very competent and reliable team to serve you, with commitment to personalized customer service for all of our clients.