Customer Center

IMPORTANT NOTICE: All claims must be submitted within 30 days (Jabodetabek Area) and 60 days (Out of Jabodetabek Area) from the date of services rendered.

As our computer system operates in English, we kindly request claim documentation to be submitted in English to facilitate and expedite the reimbursement process. If the claim documents are not sufficient for claim adjudication, Our Insurance Companies partner or Pacific Cross as its administrator reserves the rights to request for the original documents in case the scanned copies are received or further information or a "Notification of Inpatient/Outpatient Claim Form" from the claimant to facilitate the claim assessment process.