About Pacific Cross

Pacific Cross Indonesia is a member of Pacific Cross Insurance Group operating worldwide since 1949.

Our Principles

Provide customers  with consistently good service quality and experience
Differentiate ourselves from our competitors through innovative distribution channel strategy and innovative product and service development.
Put the customer first
Keep the customer and their needs at the Centre of our business

Core values

How we conduct our business is just as important as what we do.

Our core values are the principles that guide us daily in helping deliver satisfaction to our customers. Our values enrich our lives – personal and professional – and inspire the shared vision. These shared attributes are critical to our continued success.

Integrity

We uphold the highest moral standards in everything we do, demonstrating integrity, honesty, and fairness in every interaction. Our unwavering commitment to ethical business practices ensures that we treat our clients and partners with the respect and transparency they deserve, fostering trust and long-lasting relationships.

Trustworthy

We pride ourselves on being a reliable and trusted partner. Keeping our promises is at the core of what we do, and we are fully committed to conducting business with integrity and transparency. Our focus is on building long-term relationships based on trust, consistency, and a dedication to doing things the right way.

Innovative

Creating new ideas and innovative products. We sustain a positive work environment that fosters energy, creativity and a strong passion for excellence. Our employees are committed to identifying progressive solutions to meet the needs of our customers.

Activity focused

Getting things done. We firmly believe in having a focus on getting things done. Our team is young, focused and energetic – we have fun at work, but always remain highly effective.

Service oriented

Putting the customer first –  we really do understand what that means. Together we design solutions, products and ideas, which reflect our customers' needs.

Excellence at every contact

Being consistently excellent in service delivery. We give our absolute best effort, striving to maintain the highest standards in terms of service and quality.

Company vision

Our goal is to be the most innovative and respected health insurance provider in Indonesia, recognized for delivering excellent customer service, building lasting partnerships with intermediaries, and conducting business with the highest level of professionalism.

Company mission

Creating an innovative and service-oriented company, which provides high value services and products.

ISPC constantly creates innovative products and services to keep pace with the rapidly changing demands of our clients. We aim for product and service excellence at all times. We are also constantly improving our systems, processes and procedures, and maintaining a service-oriented working environment with our employees, suppliers, customers and other business partners.

Our main focus on the needs of our customers continuously drives us to improve quality through our services and products. We have built a reputation for excellence by listening to our customers, understanding their needs and delivering products, services and solutions that help change our customers` life.

Providing a respectful workplace, which helps protect the rights of employees.

We are driven to create and maintain an environment where people respect each other rights and dignities and feel inspired to work as a team towards the attainment of our goals. We ensure that the working environment is pleasant and fair to all parties

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Why choose us?

01

We focus on being highly innovative and creative in developing our products and services as well as offering broad coverage with competitive terms.

02

We will sit with you to figure out what you need and make sure that you get good value for your investment in us.

03

We have a very competent and reliable team to serve you, with commitment to personalized customer service for all of our clients.