The strength of the insurance related industry is based, in part, on industry members providing advice and services to the public and partners in a competent and professional manner. The underlying principle of all insurance related business is utmost good faith. To command the confidence and respect of the public, the insurance industry must maintain a reputation for integrity, competence and good faith.
To be the most innovative and respected health insurance and insurance service provider in Indonesia
- Create and innovative and service oriented company which respects its employees, suppliers, customers and other business partners.
- Provide high value services and products which change the lives of our customers.
- Provide customers and providers with a consistently good service quality and experience.
- Differentiate ourselves from our competitors through innovative distribution channel strategy and innovative product and service development.
- Put the customer first.
- Keep the customer and their needs at the centre of our business.
We adhere to the following values:
- Integrity – Always deal honestly and fairly.
- Trustworthy – Be a trusted supplier.
- Innovation – Create new ideas and products.
- Activity focused – Getting things done.
- Service orientation – Put the customer first always.
- Excellent at every contact – Be consistently excellent in service delivery.